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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Duckworth

December 27, 2023

5  out of  5 rating by Jennifer Duckworth
"They go above and beyond. Very happy I chose Bob. I've also recommended other family members to him and they are pleased as well. Thank you for such great service."
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Bridget Cotton

February 24, 2023

5  out of  5 rating by Bridget Cotton
"I have had Bob as my agent for my auto for many years. Last year, I added my home owners. Had someone vandalize my outer AC unit, they had my unit in within two days and everything replaced and completed within a week. Amazing! This year I've had an injury auto accident and the other party was liable. While having issues with that other company, Bob and Tami went out of their way to help me and assist me. They didn't have to, but they did, and it's been a blessing!!! Otherwise, I'd still be spinning my heels trying to figure out what needs to be done. They are ABSOLUTELY amazing! I do recommend them to anyone looking for an agent and i will continue to do so! Give them a call! You won't be sorry! Thanks!"
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Damon Wiggs

December 13, 2022

5  out of  5 rating by Damon Wiggs
"My family and I have been with State Farm and Bob Bitner for over 27 years with my car insurance. I also have had home and life insurance for over 10 years with them! We have had one home claim and many vehicle claims over the years and have been very happy with all of the outcomes! My parents had been with Bob for over 15 years prior to myself, so a total of 42 years of continued great service for our family!"
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Candee Myers

August 15, 2022

5  out of  5 rating by Candee Myers
"He has always been there to answer all my questions"
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Glenn Staser

January 3, 2022

5  out of  5 rating by Glenn Staser
"They take care of me"
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T. S.

October 18, 2021

1  out of  5 rating by T. S.
"Before moving, we consulted them to make sure our belongings were protected. They advised us to extend our homeowner's insurance even after selling the house and moving. We were victims of an unscrupulous mover and State Farm refused to cover any of our losses, stating that they only covered theft, fire and vandalism and that our situation didn't exactly fit those categories. We had been customers for decades and were shocked at the deceptive sales technique and/or lack of knowledge to advise us on protecting our belongings during the move. They refused to do anything to help and didn't even return the money for extending the homeowners' policy. Extremely disappointed in Bob and his staff."
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Robbie Lambert

August 11, 2020

5  out of  5 rating by Robbie Lambert
"If you're in the Kentuckiana area and want decent, honest, nice people to work with for your insurance, you won't want to look any farther than Bob Bitner. They have never failed to answer my questions or concerns and have had helpful suggestions for how I could improve my insurance, all the time without feeling pressured to buy more products I probably didn't need. And when disaster strikes, they (and all the national phone line reps I spoke with) we're all respectful and kind. This staff truly makes you feel cared about as a person."
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Rick Love

February 20, 2020

5  out of  5 rating by Rick Love
"Excellent highly recommend"
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Anita Kruer

January 11, 2020

5  out of  5 rating by Anita Kruer
"Friendly staff, excellent customer service"
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Gary Granger

September 9, 2019

5  out of  5 rating by Gary Granger
"Super good guy will save you money"
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Harold Cole

April 18, 2019

5  out of  5 rating by Harold Cole
"I have state farm for my auto, life insurance and all my other insurance needs. Bob Bitner is the best. I was injured in February 2018 I have not worked since then ,I was 100 percent disabled. I didn't know my life insurance had a disability provision included in my policy, meaning if you become disabled were you cannot work you won't get charged your monthly premium until your able to work, also State Farm sent me a check for Premiums paid from the time I was disabled. This was above and beyond, most insurance companies would hope you wouldn't realize this was part of your policy ,not Bob Bitner and State Farm he bought this to my attention and with my wife getting cancer two weeks after I became 100 percent disabled this helped us very much. I would recommend Bob Bitner State Farm to everyone, honest and always very helpful to anyone's insurance needs... Thank you from our family name is HAROLD COLE and family..."
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Vernon Thompson

April 8, 2018

5  out of  5 rating by Vernon Thompson
"The service is fast and friendly . I knew nothing about insurance and they walked through everything with me until i was comfortable with my protection and my limits . I’ll be referring my friends"
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Logan Luce

May 24, 2017

1  out of  5 rating by Logan Luce
"Was trying to switch from another company because I've heard great things about State Farm and this man; however, after speaking with Vernon (I believe), I will be taking my business elsewhere. I am an educated professional who had a few specific questions about rates and premiums and deductibles and was openly mocked and talked down to. His condescension was not appreciated, and while I can't deny these rates are near unbeatable, I'll be taking my auto, home, and life insurance elsewhere as a result of his attitude. If he cannot come to the phone and work with customers in a profession manner, this isn't the profession for him."